In TRUVALIA, our priority is the protection and security of your personal data, ensuring its exclusive use for the purposes specified in this Privacy Policy. Therefore, we detail below for our users and interested parties the relevant aspects of the handling of their personal data. This privacy policy applies to the processing of data carried out by Truvalia Global Classifieds OOD through this website: www.truvalia.com (hereinafter the "Website") and/or through designated websites.

We recommend reading them carefully before using this website or providing any data through it.

If you have any questions on this matter, do not hesitate to contact us using the contact form available on our website.

1. Data controller

Your personal data will be processed by Truvalia Global Classifieds OOD ("TRUVALIA"), with Unified Identification Code (UIC) 205567049, whose contact details are:

  • Address: Boulevard Shipchenski Prohod, Number 18, Floor 3, Office 301, Slatina, Sofia 1113, Bulgaria

  • You can contact us via the Contact Form available on our Website.

2. Requirements for providing your personal data

2.1. Minimum age

According to data protection regulations, you must be at least 14 years old or have sufficient legal capacity to use this Website. However, our Website is aimed at individuals over 18 years of age.

2.2. Truthfulness

By providing us your data to use our services, you guarantee that the data and information you provide are genuine, true, up-to-date, and belong to you and not to a third party. You must also inform us of any changes to the data you have provided, and in any case, you will be responsible at all times for the veracity and accuracy of the data you have provided.

2.3. Age and truthfulness checks

We reserve the right to verify your age and identification information at any time if necessary, even requiring an official documentary proof or equivalent procedures, and in case of detecting fraudulent activity where it is shown or suspected that you are underage, to delete, temporarily deactivate and/or cancel your account.

3. Data processing on the website and its main features

3.1. When you contact us through our channels (contact form):

Data collection methods:

Contact form.
Data we collect:Identification and contact information. We collect your identification data (name) and email address, as well as any other information you voluntarily provide in the communications you send us. Additional information may be requested if necessary to fulfill your request or requirements.
Purposes of processing your personal data:To respond to your requests. The main purpose of processing these data is to respond to your requests, resolve your queries, provide you with the information you require, and, if applicable, follow up on your requests.
Legal basis for processing your data:Consent. The processing of the data provided for the above purposes will be based on the consent you give us when you voluntarily contact us through the available channels to request information or make inquiries. The information you must provide will be indicated as necessary in the fields of the Contact Form. Without this information, we will not be able to respond to your queries or requests.
Data retention period:We will process your personal information for the time during which your requests are being processed and, if necessary, to follow up on these. Once this period has expired, we retain and block this information for the period required by law to take into account possible liabilities and demonstrate compliance with our obligations.
Disclosure of your personal information:

For the performance of this processing, no transfers beyond those generally referred to in section 4. Recipients of your personal data will be made.


In this regard, some of the channels through which you can contact us are controlled by service providers acting as data processors. See section 4 for more information on how these service providers act.


3.2. Website navigation (cookies)

This website uses cookies or other tracking and localization tools to collect information on how you use the website. For more information on what we do with these tracking tools, please see our Cookie Policy.

4. Recipients of your personal data

Generally, your personal information is confidential, so it is not shared with third parties. However, in addition to the communications explicitly informed to you in the explanatory section of the features of the different operations (section 3), we also inform you of the communications that can be made in general. All the above treatments and their legal basis.

4.1. Essential service providers

For the provision of the services we offer (e.g., computer hosting companies). However, these companies have signed the relevant confidentiality agreements and will only process your data according to our instructions and will not use it for any purpose other than their own or the services they provide.

4.2. Public bodies

We may disclose your personal data and any other information we have or that is accessible through our systems to the competent public authorities when we have a legal obligation to do so, for example, to prevent or track abuses of the services or fraudulent activities in the services provided through our Website.

4.3. Corporate operations

In the event of a merger, acquisition, sale of all or part of its assets, or another type of commercial operation involving a third party, we may share, disclose, or transfer users' data to the successor entity (even during the preliminary phase to the operation).

4.4. To third parties after aggregation or anonymization

We may disclose or use aggregated or anonymized data (i.e., data that cannot be linked to an identified or identifiable physical person) for any purpose.

4.5. To third parties based on your consent or other legitimate reasons

Should we wish to transfer your data to third parties outside the scope of this Privacy Policy, your consent will be requested in any case, or you will be informed about the same and its legal basis.

Similarly, we inform you that this Privacy Policy applies only to our collection, processing, and use of information (related to personal data) when you interact with our website. Third-party websites that can be accessed through links from the website have their own privacy policies, over which we have no influence. Therefore, we recommend reading their privacy policy before providing them with your personal information.

5. International data transfers

Some of our service providers are located in countries outside the European Economic Area ("EEA"). The location of these companies outside the EEA implies the existence of an international transfer of your personal data, which could imply a lower degree of protection than that provided in European regulation. However, at TRUVALIA, we have implemented measures to ensure that such transfers do not result in a lower degree of protection of your personal data.

In this regard, service providers located outside the EEA have a valid mechanism for carrying out international transfers: (i) they have signed the corresponding standard contractual clauses approved by the European Commission ("SCC"), an agreement signed between both entities by which the non-EU company guarantees that it applies European data protection standards, or (ii) when they are American companies, alternatively to the SCC, they may be certified by the new adequacy decision for the EU-U.S. Data Privacy Framework (DPF).

Therefore, the use of these providers does not result in a lower degree of protection of your personal data than the use of providers located in the EEA.

You can consult the content of the SCC and the adequacy decision for the EU-U.S. Data Privacy Framework at the following links:

6. Rights you can exercise as an interested party

You can exercise any right that the law guarantees you concerning the processing of your personal data by communicating with us through the contact form available on our website. We will respond to any request we receive as soon as possible and, in any case, within the maximum period allowed by law from the time we receive it. In some cases, we may need to request a copy of your identity document or another identifying document if we need to verify your identity. As an interested party, you have the following rights

  • Right to withdraw consent

You have the right to withdraw your consent to the processing based on that consent at any time. However, withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

  • Right of access

You have the right to know which data can be processed and, if applicable, to receive a copy of such data and the following information:

- the origin and recipients of the data;

- the purposes for which they are processed;

- whether there are automated decision-making processes, including profiling;

- the period for which the data will be stored;

- the rights provided by the regulations.

  • Right to rectification

You have the right to request that your personal data be rectified or completed if it is incomplete.

  • Right to erasure

You have the right to request the deletion of your personal data if they are no longer necessary for the purpose for which they were collected or if we no longer have the right to process them.

  • Right to data portability

You have the right to request the portability of your data when your data is processed based on your consent or the execution of a contract and when the processing is carried out by automated means. If you exercise this right, you will receive your personal data in a structured, commonly used, and machine-readable format. Moreover, where possible, you may request that your data be transferred directly to another company.

  • Right to restrict processing

You have the right to restrict the processing of your personal data when:

- you request the correction of your personal data during the period we verify their accuracy;

- you believe we do not have the right to process your data. In this case, instead of requesting the deletion of the data, you may request the restriction of their use;

- you decide that we no longer need to process your data and wish us to keep them for the establishment, exercise, or defense of legal claims;

- in cases where processing is based on our legitimate interests and you object to such processing, you can ask us to restrict the use of your data while verifying the prevalence of these interests over yours.

  • Right to object

You have the right to object at any time to our processing of your personal data based on our legitimate interests, including profiling.

  • Right to lodge a complaint with a supervisory authority

If you believe that your right to data protection has been infringed, you can lodge a complaint at any time with the relevant Control Authority, which is the Bulgarian Commission for Personal Data Protection (www.cpdp.bg).

7. Confidentiality and security measures

We guarantee the utmost secrecy and confidentiality of communications conducted with the user, as well as the due and diligent processing of personal data provided by the user. We implement all necessary security measures to ensure the effective use and processing of personal data provided by users and to protect the privacy, confidentiality, and integrity of personal data. We use the necessary technical methods to prevent their manipulation and loss, depending on the current state of technology, and unauthorized access or processing of your data.

8. Modifications to this policy

We may modify the content of our privacy policy at any time, especially due to legislative changes, jurisprudential developments, or interpretations by the Bulgarian Commission for Personal Data Protection that affect the processing of data carried out by TRUVALIA through this website. Any new version of this Privacy Policy will come into effect on the published effective date. Therefore, we recommend that you periodically read this privacy policy to understand how your personal data will be treated and protected and what rights you have.

This privacy policy was last modified in March 2024.